Refund policy

CANCELLATION POLICY

The Buyer has a withdrawal period of fourteen (14) days from the day of actual receipt of the order to return the ordered product(s), without having to justify reasons or pay penalties.

The Buyer then has fourteen (14) days to return the complete, unused product(s) in their original undamaged packaging and, if possible, accompanied by the original packaging, the return slip, and a copy of the invoice. If the products are not returned within fourteen (14) days from the date of actual receipt of the order, the order is deemed final and no refund will be issued, except in cases provided for in the Terms of Sale.

Upon receipt, the Seller acknowledges receipt of this request by sending an email or a letter.

The Seller agrees to refund the Buyer for the full amount paid. The refund is made using the payment method used by the Buyer, within a maximum of fourteen (14) days after the Buyer exercises their withdrawal right.

The refund may however be delayed until the returned goods have been recovered.

The return is at the Buyer's expense.

For additional information on the scope, content and instructions for exercising the withdrawal right, the Buyer can contact after-sales service by email at: contact@m-kfrance.com

CANCELLING YOUR ORDER & RETURN POLICY

Cancel your order

— You wish to cancel your order: Our warehouse prepares orders in the morning Monday to Friday (excluding public holidays). If you wish to cancel your order, please contact our Customer Service at: contact@m-kfrance.com. If the order has not yet been prepared, we will be able to cancel it.

Otherwise, if your order has already been prepared, we will not be able to cancel it, but you can refuse the package upon delivery directly with the carrier and we will refund you upon return of the package.

— Your order has been cancelled or modified by our system: Occasionally, orders or parts of orders may be cancelled by our system for various reasons: an item is no longer available for sale; difficulties were encountered in the payment process; the package cannot be sent to the given address; the order was placed twice.

You will be refunded for the cancelled items. For more details, write to our Customer Service at: contact@m-kfrance.com

RETURN POLICY

All return and refund requests must be sent back at your expense within a maximum of fourteen (14) days after the delivery date. The product must be returned to us in its original packaging, accompanied by the delivery slip and the return slip. If your entire order is returned under the conditions above, we will refund the full amount of your initial order. Otherwise, if you do not return all the products in your order, we will refund the amount of the returned product, excluding initial shipping costs. If you received a promotional gift, please include it with your return. Your account will be credited as soon as possible after receipt of your return. An email will be sent to confirm receipt of your package and the progress of your refund. For any exchange request, simply return the product as described above and place a new order on the online store. Please note that only products purchased on the online store at www.myriamkparis.com can be returned. If you have any other questions about returns, contact our Customer Service at: contact@m-kfrance.com

DAMAGED PRODUCT(S)

If your package was damaged in transit, you must make complete and precise reservations on the delivery slip at the time of receipt. The remedy is exercised against the carrier. (In accordance with Article L. 133-3 of the French Commercial Code, any reservation must be confirmed by registered letter to the carrier within three (3) days of receipt.) Then set aside the package and the merchandise and notify our Customer Service as soon as possible by sending one or more photos by email. Do not forget to include your order number and contact details in the email.

Last updated: June 2025 / Copyright© MYRIAMKPARIS.